🚚 Shipping Info
🚚 Shipping Disclaimer
Polish Protocol is not responsible for lost, stolen, or damaged packages once they are marked as shipped or delivered by the carrier.
📍 Double-check your shipping address before placing your order — once shipped, we are unable to reroute or retrieve packages.
If your order is missing or arrives damaged, we recommend filing a claim directly with the shipping carrier (USPS or UPS).
We’re happy to assist with any documentation you may need to support your claim.
Thank you for understanding and supporting our small business! 💅
📦 Shipping & Processing
⏳ Processing Time
All orders are processed within 3 business days (Monday–Friday).
During collection launches or sales, please allow a few extra days due to high order volume — we appreciate your patience!
🚚 Shipping Carriers
We currently ship via USPS and UPS.
Once your order ships, you’ll receive an email with your tracking number.
📍 Estimated Delivery Times
Standard Shipping (US): 3–7 business days
Express Shipping (US): 1–3 business days
International Shipping: Currently unavailable — stay tuned!
📦 Packaging
All orders are shipped in our signature Polish Protocol boxes — designed to serve bold looks before you even open them.
💛 Each polish is carefully wrapped with protective materials to help ensure it arrives safe, secure, and ready to shine.
🚫 Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address info is the #1 cause of shipping delays and returns.
Please double-check your full shipping address — including apartment, suite, or unit numbers — before submitting your order.
📝 IMPORTANT:
No address corrections will be made after your order is placed.
Orders will ship via USPS or UPS to the exact address provided at checkout.
If you entered the wrong address, email us immediately at polishprotocol20@gmail.com. If your order has not shipped, we will cancel and refund it so you can reorder with the correct address.
Please note: the PayPal processing fee will be subtracted from your refund.
📦 Returned Packages:
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for reshipping fees.
🚫 No refunds will be issued for:
Refused or abandoned shipments
Orders marked “delivered” but not received (see Shipping Disclaimer)
📬 Lost Shipments
If your tracking information shows a delivery issue or your package appears to be lost in transit, please contact the shipping carrier (USPS or UPS) directly for assistance.
Unfortunately, once a package is in the hands of the carrier, Polish Protocol is not responsible for lost or delayed shipments — but we’re happy to help provide any documentation you may need to support your claim.
📩 Still need help? Email us at polishprotocol20@gmail.com and we’ll do our best to guide you through the next steps.
📦 Track Your Order
Once your Polish Protocol order ships, you’ll receive an email with your tracking number from ShipStation and our website.
Just click the link in the email to track your package every step of the way.
🕒 Orders typically ship within 3 business days from the date the order is placed. All items are safely packaged to ensure secure delivery.
📬 Didn’t receive your tracking email?
First, check your spam or promotions folder
Still can’t find it? Email us at polishprotocol20@gmail.com with your order number and we’ll help you track it down
⚠️ Shipping Responsibility
Orders are shipped via USPS or UPS.
Once marked as shipped or delivered by the carrier, Polish Protocol is not responsible for any lost, stolen, or damaged packages.
⏰ Factors That May Affect Your Order
We work hard to ensure every Polish Protocol order is processed and shipped on time — but a few factors may impact delivery:
Delivery times vary based on your location and the shipping method selected
Orders placed during promotional sales or collection launches may experience slight delays due to high order volume
Carrier delays can occur due to severe weather, service interruptions, or U.S. holidays
While we do everything we can to get your polish to you quickly, Polish Protocol cannot be held responsible for delays caused by conditions beyond our control.
Thank you for your patience and understanding — we appreciate your support more than you know! 💅