💅 Polish Protocol FAQ
💳 Payment Information
We accept the following payment method:
• PayPal
Secure and easy checkout. You can pay using your PayPal balance or link a debit/credit card to your account.
🧾 Sales Tax
A 6% sales tax will be applied to applicable orders at checkout in accordance with state regulations.
🎁 Gift Cards
Treat them to the ultimate polish pick-me-up.
Polish Protocol Digital Gift Cards are available in multiple amounts and delivered straight to their inbox — no shipping required!
How it works:
Choose an amount: $10 • $25 • $50 • $100
Add a personal message
We’ll email the gift card to the recipient or to you for forwarding
Can be used on any product sitewide
🪄 No expiration. No extra fees. Just glam.
📌 Note: Gift cards are non-refundable and cannot be redeemed for cash.
⏳ Processing Time
All orders are processed within 3 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information (if applicable).
📌 Please note: Processing time does not include shipping time.
🚚 Shipping Policy
We ship via standard USPS or UPS depending on your location.
Shipping cost is calculated at checkout
You’ll receive tracking info as soon as your order ships
Polish Protocol is not responsible for lost, stolen, or damaged packages once they are marked as delivered
During launches or sales, please allow extra time for processing.
🔄 Returns & Exchanges
Due to the nature of our products, all sales are final. We do not offer refunds or exchanges at this time.
If there’s an issue with your order (e.g. wrong item received), please contact us within 48 hours of delivery and we’ll be happy to assist.
🌿 Polish Protocol Clean Beauty Standards
✅ Non-Toxic
🚫 Formulated Without:
Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, Triphenyl Phosphate (TPP), MEHQ/HQ, MIT, Parabens, Animal-Derived Ingredients, Gluten🌱 100% Vegan – No animal-derived ingredients
🐰 Cruelty-Free – Never tested on animals
✨ 7-Free (and more!) – No harsh chemicals linked to irritation or long-term health risks
💅 Safe for Daily Use – Made for polish lovers with standards
✨ We’re committed to clean, conscious beauty — no toxic fillers, no compromises, just bold, beautiful polish that’s safe for you and the planet.
📦 How can I track my order?
Once your order ships, you’ll receive a tracking email with all the details.
Didn’t get it? Be sure to check your spam or promotions folder — and if it’s still missing, just email us at polishprotocol20@gmail.com and we’ll help you out!0
🚚 Free Shipping
Yes! All U.S. orders over $50 qualify for free standard shipping — no code needed.
Your discount will be applied automatically at checkout.
📦 Free shipping applies to domestic orders only and excludes taxes and gift cards.
🌍 Do you ship internationally?
No, we’re currently unable to offer international shipping. Orders can only be shipped within the United States.
📝 Can I change my order after placing it?
Orders can’t be changed once they’re placed, but if you made a mistake, email us ASAP at polishprotocol20@gmail.com.
If your order hasn’t shipped yet, we’ll do our best to catch it in time!
🤝 Wholesale & Collabs
Yes! We love collabs.
If you're interested in wholesale opportunities, retail partnerships, or creative collaborations, we want to hear from you!
📩 Email us at polishprotocol20@gmail.com with the subject line:
“Wholesale Inquiry” or “Collabs — and let’s chat!
🌿 Polish Protocol Clean Beauty Standards
✅ Non-Toxic
🚫 Formulated Without:
Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, Triphenyl Phosphate (TPP), MEHQ/HQ, MIT, Parabens, Animal-Derived Ingredients, Gluten🌱 100% Vegan – No animal-derived ingredients
🐰 Cruelty-Free – Never tested on animals
✨ 7-Free (and more!) – No harsh chemicals linked to irritation or long-term health risks
💅 Safe for Daily Use – Made for polish lovers with standards
✨ We’re committed to clean, conscious beauty — no toxic fillers, no compromises, just bold, beautiful polish that’s safe for you and the planet.
💖 Our Guarantee
At Polish Protocol, we stand behind every bottle with boldness and intention.
We guarantee:
💅 High-quality polish with rich pigment, smooth application, and long-lasting wear
🌱 Vegan, cruelty-free, and clean formulas — always free from harmful ingredients
📦 Careful packaging to protect your order in transit
📬 Responsive support — if something’s not right, we’ll make it right
Because when you shop with us, you’re not just buying polish — you’re investing in beauty with a bold protocol.
⏱️ How long does the polish last?
With proper nail prep and a good top coat, Polish Protocol polish can last 14 days or more.
Wear time may vary depending on prep, nail type, and daily habits.
💡 For best results: Start with clean, buffed nails and seal with a long-wear top coat.
🎨 Are all shades always available?
Some shades are limited edition — so if you love it, snag it fast!
Our bestsellers may return, but availability isn’t guaranteed.
🛎️ Follow us on social media for restock alerts and sneak peeks at upcoming drops.
🎨 Are your polishes good for nail art?
Absolutely. Our polishes are smooth, highly pigmented, and perfect for nail art, line work, detailing, and layering. Whether you're free handing florals or doing sharp French tips, Polish Protocol delivers bold, beautiful results.
🛡️ Do I really need a base coat?
Yes — especially with deep or neon shades!
Some highly pigmented colors can stain natural nails without a base coat. Using a good base coat:
Helps prevent staining
Protects your natural nails
Improves color payoff and smoothness
Extends wear time of your manicure
💅 Always start strong — a base coat is your polish’s best friend.
🎨 Can I mix or layer shades?
Yes! Mix, layer, and blend to create your own custom protocol.
Our polishes are designed to play well together — whether you’re building ombré fades, layering sheer toppers, or mixing shades on a palette.
We love seeing your creations — tag us on social media so we can share your shine
✊🏾 Is Polish Protocol Black-owned?
Yes! Polish Protocol is proudly Black-owned and founded by Tee Jaay — a beauty creative with a passion for bold nails, bold names, and bold self-expression.
Supporting us means supporting creativity, community, and culture.
📩 How can I contact you?
Email us anytime at polishprotocol20@gmail.com.
We respond Monday–Friday within 24–48 hours (excluding holidays).
💕 We’re a small biz with a big heart — thanks for your patience and kindness!
💅 What makes Polish Protocol different?
At Polish Protocol, we don’t just sell polish — we serve personality, pigment, and polish with a purpose.
Here’s what sets us apart:
Founder-led & Black-owned – Created by Tee Jaay, a true polish lover with an eye for bold beauty
Vegan + Cruelty-Free – No animal testing, no animal ingredients, no compromises
Non-Toxic & 7-Free+ – Free from harsh chemicals like formaldehyde, toluene, DBP, and more
Creative Naming & Packaging – Inspired by legal themes, pop culture, and self-expression
Community-Focused – We celebrate individuality, artistry, and the bold beauty in being you
✨ When you polish with us, you’re not just wearing color — you’re wearing confidence, creativity, and culture.
📍 Where is Polish Protocol based?
We’re proudly based in Michigan — every order is packed, polished, and shipped from our home base with love.
Thank you for supporting a small, Michigan-born business with bold dreams and glossy goals.
❓ Still have questions?
Slide into our DMs on social media or email us at polishprotocol20@gmail.com — we’re here to help and happy to chat!